Better Service Starts Here
Learn how pharmacies across the country use our services to get the most value for their pharmaceutical returns.
I know our GRx service rep from when I worked at a County Public Health Pharmacy in another city. When I opened my own store, choosing GRx was a no brainer for me. The fee is well worth the stress it takes off my shoulders. We always look forward to our onsite visits and he handles everything seamlessly – all I have to do is cash the checks.
April Duggins, RPh Owner and Pharmacy Manager, Crossroads Pharmacy, Oakridge, NC
GRx has created the best in class for pharmaceutical and OTC returns utilizing technology and state of the art tracking and reporting. In addition, the personal service that we receive from our rep is top notch. As a practicing pharmacist for over 32 years I remember the days of writing letters to manufacturers and can tell you that Guaranteed Returns is always focused on the future.
Black Rock Pharmacy, Buffalo, NY
I met with many vendors in my search for a new reverse distributor. What stood out the most about GRx is its ability to send a dedicated representative to our facility to process our returns. My GRx Rep is a life saver. Thanks a bunch to the great staff, customer service reps and everyone from GRx!
Jennifer Tayler, CPhT, Consonus Pharmacy Services, Milwaukie, OR
I’ve been at Mt. Sinai for 30 years and have engaged with representatives from many companies. I have never been happier with the support, work ethic, professionalism, and overall performance from any other reverse distributor. We have competitors knocking on our door; however, we are very pleased to be working with GRx and their current team.
Joseph Sorrels, Mount Sinai Medical Center, Miami Beach, FL
I changed reverse distributers because I needed the onsite service offered by GRx. The percentage fee was only slightly higher and well worth the service performed and time saved for the on-site rep. The service performed by our Account Representative is exceptional. I could not be happier with the service we are receiving from GRx.
Mark Fischer, PharmD, Helen Newberry Joy Hospital & Healthcare Center Newberry, MI
When I bought the Brooklyn Pharmacy, I was introduced to GRx. My service representative is a pleasure to work with because she is very professional and goes beyond the call of duty when helping me with expired meds and recalls.
Pat Hubbell, RPh Owner, Brooklyn Pharmacy
We appreciate our GRx rep that comes out quarterly to pull the expired merchandise from our shelves & pack it up for shipment; we do not have to assign staff to do it. The reports we get are easy to understand and clear. Our GRx rep is courteous, professional & he’s been with us for a long time.
Paula DeLong, Pharmacy Business Director, Baldwin Family Care, Fremont MI
GRx gives me the flexibility that no other reverse distributor offered. I can choose their onsite service or save a little and do it myself. I’ve been using their services for over 7 years and haven’t had one single issue. They’ve been great.
Peter Tawfik, Director of Pharmacy, Omni Family Health, Bakersfield CA
The staff at Guaranteed Returns is always very professional and informative. Their precision to detail is shown every time.
Pharmacy Analytics Manager, Boca Pharmacy Group, New York City, NY
Guaranteed Returns® has been the company that processes our out of dates since I’ve been employed with TPHA. I have been very happy with the service I have received on site. Guaranteed Returns® has strived to provide quality customer service for our facility in every way. Their friendly staff has always been able to assist me with all my needs. My Guaranteed Returns® Representative is Michael “Sam” Farha. I believe Sam is the reason I am such a big Guaranteed Returns fan. Sam will schedule his appointments and he always calls ahead to remind me about our scheduled date. Sam shows up with a smile on his face and he is such a pleasure to be around. Thank You Sam and Guaranteed Returns for making the process at TPHA so easy and pleasant.
Stephanie Webb, LPN, Pharmacy Manager, TPHA
Overall my experience with Guaranteed Returns is great. I talked to a member of management in our institution and he is very pleased with the great service and courtesy that Guaranteed Returns provides to our Hospital. Also I just want to say THANKS for your great work and your efficiency in picking up our expired drugs.
Lourdes Vargas, Buyer, H.Lee Moffitt
Guaranteed Returns® has the most innovative user friendly extranet website. Having the ability to track my shipments after they have left the hospital and monitor the disbursements from manufacturers, are just some of the many valuable services I appreciate as a buyer. I also want to say that since Barry Knowles became our rep we have consistently increased our expired return reimbursements. He has been extremely helpful with any questions I have regarding your website navigation or medication return policies. For the first time there is a reverse distributor who actually collects the returns for you and is ACCOUNTABLE for their estimates. Thank you Guaranteed Returns®
Dawn Convery, Pharmacy Buyer, Overlake Hospital Medical Center
Using Guaranteed Returns is great because of the excellent communication between Fire Rescue and GRx when scheduling pickup/returns of medical and controlled drugs. The organizational skills of our service representative are priceless and the communication/billing of Guaranteed Returns to Cardinal Health to Fire Rescue is seamless and smooth!
Terri L. Robinson, Admin, Hillsborough County Fire Rescue Logistics, Tampa, FL
Our service rep represents GRX’s core human values, trust, reliability, integrity and accountability and I am truly grateful to have him on my team here at Townsen. To say I am satisfied is an understatement; I am thrilled to have him as my GRx representative.
Townsen Hospital, Humble Texas
The dedicated rep servicing our account is helpful, flexible, accommodating, friendly, knowledgeable and professional. We truly enjoy working with her and look forward to her visits.
Tracy Dahlman, CHhT, Samaritan North Lincoln Hospital, Lincoln City, OR
Our GRx rep always goes above and beyond for us! The reports she provides break down every individual item and are easy to read and understand. We have been with GRX for a long time and have been extremely happy with their service.
Tracy, Pharmacy Services, The Corvallis Clinic, Corvallis, OR
Frick Hospital Pharmacy has dealt with Guaranteed Returns® for quite a few years, we could not be more satisfied!! Ed has always come to Frick on the days we agree on, he is always prompt and very pleasant to be around. His work is very neat, I don’t do anything except take the boxes to shipping. Guaranteed Returns® does all of the paperwork and any credit we have coming is processed thru our wholesaler. The whole process is very painless and efficient!!!
Valerie Fencil, Pharmacy Buyer, Frick Hospital
Our GRx Rep always arrives with a positive, friendly attitude and a smile. He is dependable and works diligently and accurately. We appreciate his collaboration. It is a pleasure to work with him!
Angela Lorton, Pharmacy Manager, Banner Thunderbird Medical Center, Glendale, AZ
We have trusted Guaranteed Returns for years for our busy pharmacy. Scheduling our returns is simple with almost no time or effort on our part. GRX’s online system makes it easy to track our returns as they move through the process. Our reps have been available any time to handle any questions or concerns we may have. In our busy pharmacy it is great knowing we have a partner like GRX to help make our job easier giving us more time to focus on our customers.
Angie Weirick, Office Manager, University Pharmacy, Salt Lake City, UT