We prove it every day for our clients. Now let us prove it to you.

Read what some of our satisfied pharmaceutical returns customers are saying:

The service our Pharmacy receives from Guaranteed Returns is excellent. Mike Quattlebaum , our service representative, makes sure we know when he is coming and takes care of our returns efficiently with little disruption to our workflow. He makes sure the controlled medications are boxed and ready to send out with the proper paper work and DEA forms. We enjoy doing business with Mike not only for his efficient work, but also for his pleasant and positive attitude.

Kathy Gibbs, R.Ph, Piedmont Newnan

Our service from Tom has always been exceptional.  I feel he gives us a personalized experience each and every time that he comes in.  We receive credit for items sent off in a timely manner.  Customer service is 2nd to none.  I have worked with many other Returns companies, because of Tom and his remarkable care, none have ever been as easy and pleasant as Guaranteed.

Joni Magrum, Pharmacy Buyer

Overall my experience with Guaranteed Returns is great. I talked to a member of management in our institution and he is very pleased with the great service and courtesy that Guaranteed Returns provides to our Hospital. Also I just want to say THANKS for your great work and your efficiency in picking up our expired drugs.

Lourdes Vargas, Buyer, H.Lee Moffitt

I certainly value the frequency of service. More specifically, I appreciate the flexibility of service. I am responsible for two facilities, one of which is an unmanned, remote facility. You and I work well together, so that we can coordinate when we both can be at the remote facility on the same day.  

Germain Siess, Director of Pharmacy, BayCare

This is a letter of reference for Mike Granados and our association with Guaranteed Returns. We've been associated with Guaranteed Returns for approximately three years and have found their service to be very fast, efficient and of great benefit to us. The service has allowed us to efficiently remove and relieve our pharmacy of expired medications with complete documentation that has been helpful in tracking waste for further evaluation. Mike has always provided us with great service. He is very reliable, always arrives on time, and has a great attitude- even on the days we forgot he was coming. If you have any questions, please don't hesitate to call.

Richard Itow, PharmD, Inpatient Pharmacy Supervisor, South Bay Medical Center

Ed, just writing to let you know how well my returns are coming back. You do such a great job for us here at Alle-Kiski Medical Center. I feel we get fantastic service from Guaranteed Returns® and was extremely glad to retain you as my representative. You make my job with returns very easy and you do such a thorough job with our returns. I have never had any problem getting my returns and they are really accurate. I surely wish that our entire West Penn Allegheny Health System had you and your company for this job. It is certainly worth the cost and time it takes. I think your process has gotten better also. I look forward to your coming back again in September. Thanks so much for your time and great service!

Martha Jane Cline, Alle-Kiski Medical Center

Guaranteed Returns® has the most innovative user friendly extranet website. Having the ability to track my shipments after they have left the hospital and monitor the disbursements from manufacturers, are just some of the many valuable services I appreciate as a buyer. I also want to say that since Barry Knowles became our rep we have consistently increased our expired return reimbursements. He has been extremely helpful with any questions I have regarding your website navigation or medication return policies. For the first time there is a reverse distributor who actually collects the returns for you and is ACCOUNTABLE for their estimates. Thank you Guaranteed Returns®

Dawn Convery, Pharmacy Buyer, Overlake Hospital Medical Center

Frick Hospital Pharmacy has dealt with Guaranteed Returns® for quite a few years, we could not be more satisfied!! Ed has always come to Frick on the days we agree on, he is always prompt and very pleasant to be around. His work is very neat, I don’t do anything except take the boxes to shipping. Guaranteed Returns® does all of the paperwork and any credit we have coming is processed thru our wholesaler. The whole process is very painless and efficient!!!

Valerie Fencil, Pharmacy Buyer, Frick Hospital

Guaranteed Returns® is a stellar company! We are very pleased with their services, from scheduling to compiling product into boxes. Eric is friendly and comedic and we look forward to his visits.

Alison Toigo, PharmD, Pharmacy Senior Manager, Banner Churchill Community Hospital

Your company continues to distinguish itself apropos versus our previous reverse distributor and I credit 95% of it to your Service Representative, Tom Lukacz. He is extraordinarily diligent and resourceful, and the return credits that continue to accumulate are clear proof of that. Please keep him and please reward him.

Alex Weatherall, Administrative Director of Pharmacy, Massachusetts General Hospital

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