Pharmaceutical Return Programs

ReverseLink™ One Delivers It All

ReverseLink™ One is the heritage program that the pharmaceutical returns industry was built upon. It is a comprehensive batched based, wholesaler pharmaceutical returns program that enables smaller returns to meet manufacturer policy so that it is eligible for credit. Under this program, we handle all aspects of the return process for your facility including credit reconciliation, follow-up with manufacturers and wholesalers and deep reporting for analysis. 

Credit Tracking Done For You

The GRx Reconciliation (Recon) department works on your behalf to ensure that maximum eligible credit has been issued by the manufacturer. Anticipated credits are tracked and monitored by the Recon department and further follow up ensures that credit is applied and reported to us in a timely manner so that net credits can be issued to you as quickly as possible.

Wholesalers That Participate In the ReverseLink™ One Program

Six of the major industry wholesalers participate in the ReverseLink One program. Pharmacy customers who actively utilize one of these wholesalers are eligible for the Reverselink™ One program:

  1. Amerisource Bergen
  2. Cardinal Health
  3. McKesson Corporation
  4. H.D. Smith
  5. Morris & Dickson

No Out of Pocket Service Fees

With ReverseLink™ One you never have to write a check, the service fees are simply deducted from your credits, and are fully documented in the reports available on the Customer Portal. 


When quick payments are your first priority, you’ll want to consider choosing the ReverseLink™ Direct Pay program. Under this program, payment will be sent directly to you by the manufacturer or as drop ship credits through your wholesaler.


This program features do-it-yourself tracking of credits and payments via the GRx Customer Portal. On the portal, you will be able to match your payments to the debit memos issued by Guaranteed Returns® to manufacturers. This enables you to know which payments you have received and which ones are outstanding.


You will receive an invoice for your ReverseLink™ Direct Pay servicing after your product has been received and processed at our Processing Center. Your invoice is conveniently attached to the Service Reports you receive on a regular basis as a Guaranteed Returns® customer.