Pharmaceutical Returns Frequently Asked Questions (FAQs)

Yes, Guaranteed Returns^® is fully licensed and compliant with the DEA, DOT, EPA, FDA, OSHA, PDMA and RCRA and all state boards of pharmacy, where applicable.

Yes, we have local On-site service representatives available.  We service all 50 states, the U.S. Territory of Puerto Rico and pharmacy locations around the world.

Simply click on create a new account and complete the required information. You will need to attach a copy of your DEA license or State Board of Pharmacy License as well as copy of a recent wholesaler invoice. You will be able to obtain a Return Authorization form with instructions for making your first return, and our Customer Service team will contact you to set up your account.
 

No, GRx performs all these activities for you. 

Whether you are boxing and mailing in yourself, or using our On-site servicing there is no need to pre-sort any of your pharmaceutical returns.  

Once your product arrives at our facility, our processing system coordinates product identification, manufacturer return policy and return eligibility before sorting to ensure proper product disposition.
 

All customers have access to the customer portal, a comprehensive online reporting tool that provides visibility to all phases of pharmaceutical returns procesing. The Shipments Received report indicates that your expired returns have been received, the number of boxes, and the cycle date and number for each shipment.

You can track your returns with any number of reports, depending on what you want to know. Check out the following list for a sample of available reports:

• Certificate of Destruction
• Recalls
• Top Returnable Products
• Cycle Reports
• Returnables & Nonreturnables
• CII Manifests

On-site tutorials can be provided by your local service representative or contact our Customer Service team for assistance.  Request a Customer Login here.

We are fully licensed to handle your CII-CV products. On-site Service Representatives are trained to safely inventory, sort and secure all controlled products for shipping, and they have the authority to prepare and execute DEA 222 forms required for the transport of CII products. 

CIIs are placed in tamperproof bags before they are placed into boxes for shipping. An RFID label is affixed to every box that contains Control products. 

All CII-CVs are inventoried at your facility.  We will provide you with a CIII-CV manifest and a copy of the DEA 222 form for your CIIs.

If you Mail-in your returns, please carefully follow the Shipping & Packing Requirements for Controlled Product.

Upon arrival at our licensed processing facility, boxes are scanned and all controls are sent to our highly secured Controls Vault for sorting and processing.

DEA# RD0188311

• CII-CV Controls
• Rx,OTCs, HBC, AND RECALLS
• Hazardous Consumer Commodities
• Medical-Surgical Products

All returned items are subject to manufacturer's return policy terms.

Yes, Guaranteed Returns® can process 340B returns. It is necessary to have a separate account for your 340B product so that product can be priced and identified to the manufacturer properly. Contact your Service Representative or our Customer Service team for more information.

Recalled product can be returned to GRx in the same box with your other return goods.   Our processing system will automatically identify the product as a recall.  The Recall Manifest Report is available on the Customer Portal.  

Your account information can be updated in the Customer Portal. Sign-in to access your account. Then go to Profile, choose Account Profile to submit an account profile update.

Guaranteed Returns^® has been in the Pharmaceutical Reverse Distribution Industry since 1986.

Please Contact Us with your pharmaceutical returns questions.