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Better Service Starts Here

Learn how pharmacies across the country use our services to get the most value for their returns.

Guaranteed Returns® has been the company that processes our out of dates since I've been employed with TPHA. I have been very happy with the service I have received on site. Guaranteed Returns® has strived to provide quality customer service for our facility in every way. Their friendly staff has always been able to assist me with all my needs. My Guaranteed Returns® Representative is Michael "Sam" Farha. I believe Sam is the reason I am such a big Guaranteed Returns fan. Sam will schedule his appointments and he always calls ahead to remind me about our scheduled date. Sam shows up with a smile on his face and he is such a pleasure to be around. Thank You Sam and Guaranteed Returns for making the process at TPHA so easy and pleasant.

Stephanie Webb, LPN, Pharmacy Manager, TPHA

Overall my experience with Guaranteed Returns is great. I talked to a member of management in our institution and he is very pleased with the great service and courtesy that Guaranteed Returns provides to our Hospital. Also I just want to say THANKS for your great work and your efficiency in picking up our expired drugs.

Lourdes Vargas, Buyer, H.Lee Moffitt

Guaranteed Returns® has the most innovative user friendly extranet website. Having the ability to track my shipments after they have left the hospital and monitor the disbursements from manufacturers, are just some of the many valuable services I appreciate as a buyer. I also want to say that since Barry Knowles became our rep we have consistently increased our expired return reimbursements. He has been extremely helpful with any questions I have regarding your website navigation or medication return policies. For the first time there is a reverse distributor who actually collects the returns for you and is ACCOUNTABLE for their estimates. Thank you Guaranteed Returns®

Dawn Convery, Pharmacy Buyer, Overlake Hospital Medical Center

Using Guaranteed Returns is great because of the excellent communication between Fire Rescue and GRx when scheduling pickup/returns of medical and controlled drugs. The organizational skills of our service representative are priceless and the communication/billing of Guaranteed Returns to Cardinal Health to Fire Rescue is seamless and smooth!

Terri L. Robinson, Admin, Hillsborough County Fire Rescue Logistics, Tampa, FL

Our service rep represents GRX's core human values, trust, reliability, integrity and accountability and I am truly grateful to have him on my team here at Townsen. To say I am satisfied is an understatement; I am thrilled to have him as my GRx representative.

Townsen Hospital, Humble Texas

The dedicated rep servicing our account is helpful, flexible, accommodating, friendly, knowledgeable and professional. We truly enjoy working with her and look forward to her visits.

Tracy Dahlman, CHhT, Samaritan North Lincoln Hospital, Lincoln City, OR

Our GRx rep always goes above and beyond for us! The reports she provides break down every individual item and are easy to read and understand. We have been with GRX for a long time and have been extremely happy with their service.

Tracy, Pharmacy Services, The Corvallis Clinic, Corvallis, OR

Frick Hospital Pharmacy has dealt with Guaranteed Returns® for quite a few years, we could not be more satisfied!! Ed has always come to Frick on the days we agree on, he is always prompt and very pleasant to be around. His work is very neat, I don’t do anything except take the boxes to shipping. Guaranteed Returns® does all of the paperwork and any credit we have coming is processed thru our wholesaler. The whole process is very painless and efficient!!!

Valerie Fencil, Pharmacy Buyer, Frick Hospital

Guaranteed Returns® has gone out of their way to service me on several occasions. Their service is outstanding. The reporting I get on credits and credit collection is the best I have seen in the industry. Thanks, GRx.

Andy Jolly, Ready Meds Pharmacy

Our GRx Rep always arrives with a positive, friendly attitude and a smile. He is dependable and works diligently and accurately. We appreciate his collaboration. It is a pleasure to work with him!

Angela Lorton, Pharmacy Manager, Banner Thunderbird Medical Center, Glendale, AZ

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