Exceeding Customer Expectations One Pharmaceutical Return at a Time.

Guaranteed Returns® (GRx), the pharmaceutical reverse distribution industry founder and leader, is committed to quality, excellence, and innovation while providing the best possible pharmaceutical returns programs to our customers.

Our pharmaceutical returns programs will meet or exceed customers' expectations because of our dedication to process improvements, relationship building, and program innovation.

Better Returns Processing

Senior Management will assure that GRx meets or exceed customers’ expectations through the following:

  • Compliance with all government regulatory agencies including DEA, DOT, EPA, FDA, OSHA, PDMA, RCRA & all state boards of pharmacy, where required
  • Adherence to Statement on Standards for Attestation Engagements (SSAE) No. 16 Type II requirements
  • Participation & compliance with trade related associations (e.g., HDA, VAWD)
  • Commitment to continuous improvement programs throughout the organization
  • Usage of a Quality Management System with appropriate Standard Operating Procedures (SOPs) which are established and maintained by the Quality Control department
  • Providing resources and training necessary for all employees to contribute to the fulfillment of the Guaranteed Returns® Quality Assurance Policy
  • On-going customer satisfaction surveys & feedback loops

GRx believes that continuous improvement is the key to success and every GRx team member is responsible and accountable for ensuring their goals and objectives are aligned with this policy.

I have been working personally with Guaranteed Returns® for three years now and it has truly been a pleasure. Guaranteed Returns® helps me control costs of the pharmacy and is a critical component of our plan to manage pharmacy inventory. I have contacted customer service on several occasions and have been delighted with the result each time. They consistently exceed my expectations and always make themselves available when I need them most. I value my relationship with Guaranteed Returns® and recommend them to everyone.

Andrew Lester, Superstition Springs Pharmacy Medical Group

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