Benefit from our pharmaceutical returns experience.

GRx is the founder and a recognized leader in Pharmaceutical Returns. We combine dedicated, hard-working representatives providing best-in-class service with insight and intelligence for better decision making. Driven by our 'partners in success' focus, we help pharmacies everywhere maximize the potential of their inventory performance. Our services include on-site and mail-in pharmaceutical returns, online reporting, inventory management, and manufacturer and wholesaler services, to name a few.

Our history
Can you believe that the Pharmaceutical Returns industry didn't exist prior to 1986?

It was in 1986 that GRx began servicing pharmacies, mom and pops, small chains and community hospitals, across the United States with the unique idea of handling the headaches of pharmaceutical returns. As GRx grew, a new industry followed. But many of the industry's standards were set by GRx, including its ReverseLink One program - the industry's first batching program. Another first by GRx was its automated, state-of-the-art sorting equipment - the first of its kind used for pharmaceutical returns.

Like many leaders in a new industry, GRx experienced its growing pains over the past 30 years but we are proud of the company we have become today. The events of the past couple of years challenged us to look at the industry differently; we wiped the slate clean and reinvented ourselves. We're working again to set new standards for the reverse distribution industry.

We have started by implementing industry-leading compliance, oversight, and monitoring to assure greater accountability and transparency. We have spoken to Directors of Pharmacy who have told us that it's hard to figure out what happens to pharmaceutical returns once they leave the pharmacy; they tell us reporting is insufficient, hard to read, or not readily available. As a result, we now offer customers end to end reporting on returns: Comprehensive reporting, all in one place, viewable from anywhere, broken down by vendor and more.

We also decided that this is the right time for us to shed the industry's long-standing tradition of on-site service representatives having dual roles of sales and service. Today our on-site service representative's only responsibility is to provide you with best-in-industry on-site service. Sales are handled by a separate, dedicated and professional sales force.

We will continue listening to our customers and to make strategic investments in new programs and processes to continue earning your trust and to become your reverse distributor go-to partner.

OUR future
We created Pharmaceutical Returns. Now we're committed to transforming it. 

Since our founding in 1986, we have processed billions of dollars in pharmaceutical returns. Today we are perfecting the market we created by delivering greater value, insight and visibility, in everything we do. We believe that pharmaceutical returns should be much more than just physically returning your product for the refund; we believe it should also be about intelligence and measurable business performance.

In the days and months ahead you will begin to see us as more visionary, more transparent, more connected and more valuable.

Expertise that delivers
When you choose GRx as your reverse distributor, you can expect to work with the most knowledgeable and professional pharmaceutical returns specialists in the world.  Our expertise translates into:

  • On-site service that is so efficient and quick, you’ll forget we’re there.
  • No advance preparation for an on-site visit – we do it all!
  • Comprehensive credit recovery and online reporting that provides full visibility into your pharmaceutical return. 
  • The most returns credit back to you. Period.
  • Best-in-Industry Customer Service Department.

Credentials You Care About.

  • Fully licensed and compliant with DEA, DOT, EPA,FDA,OSHA, PDMA, RCRA & state boards of pharmacy
  • Established partnerships with over 1,000 crediting manufacturers, major group purchasing organizations (GPO), and wholesalers
  • Full systems integration opportunities via EDI (Electronic Data Interchange)
  • Automated indate product aging program and fully integrated recall processing & reporting
  • DEA #RD0188311
  • EPA #NYR000122879

Now that you’ve read about our company, you may want to learn more about Pharmacy Return Services.